About us
Compassionate and Commitment to Care
Our approach
We offer a compassionate person-centred care approach were everyone is assisted to develop, progress and attain maximum ability. Our staff are trained in person centred care approach so that they will be able to support the service users to achieve their personal goals and aspirations
Service user involvement:
We ensure that everyone we support has input into the way their services are delivered through regular meetings, interviews, forums and using feedback tools such as questionnaires.
Why choose us as your care provider?
Reliability
We are reliable and can reach us on our 24hour contact: both during and out of hours.
Vetting
All our staff undergo a rigorous recruitment process which they have to pass before attending to a client. They each have a current CRB (Criminal Records Bureau) disclosure and ISA checked and are issued with identity cards for added peace of mind.
Quality
We always ensure that we provide the best care possible both in quality and the good value. Value for money: all our charges are in line with the CQC and the local authority quality preference.
Customer Feedback
We always ensure that we provide the best care possible both in quality and the good value. Value for money: all our charges are in line with the CQC and the local authority quality preference.
Training
We provide mandatory care to all our staff to ensure that they provide an excellent service to our clients. We offer continued professional development opportunities in conjunction with NVQ providers and local Education Providers. We conduct a 6 months review as well as annual performance appraisal.
Reliability
We are reliable and can reach us on our 24hour contact: both during and out of hours.
Vetting
All our staff undergo a rigorous recruitment process which they have to pass before attending to a client. They each have a current CRB (Criminal Records Bureau) disclosure and ISA checked and are issued with identity cards for added peace of mind.
Quality
We always ensure that we provide the best care possible both in quality and the good value. Value for money: all our charges are in line with the CQC and the local authority quality preference.
Customer Feedback
We always ensure that we provide the best care possible both in quality and the good value. Value for money: all our charges are in line with the CQC and the local authority quality preference.
Training
We provide mandatory care to all our staff to ensure that they provide an excellent service to our clients. We offer continued professional development opportunities in conjunction with NVQ providers and local Education Providers. We conduct a 6 months review as well as annual performance appraisal.
Our aims
and objectives
Our aims and objectives
PIC 24 Healthcare Ltd will endeavor to provide safe and caring person-centered care to all individuals.
In our recruitment process, we conduct robust and rigorous checks on all staff to ensure they have a DBS, are permitted to work in the UK, have identity checks, and have the skills and experiences they need. Our members undergo rigorous screening and vetting procedures prior to placement with Service Users. Before being deployed to our service users, the successful staff members will undergo various training sessions and a DBS check.
Our Mission
Our mission is to provide compassionate and committed care services to all service users
Our Aim
Our main aim is to provide eminence person-centered care services to all our service user, promoting choice and independence within the framework of the essential values of the activities of daily living.
Concerns, Comments and Complaints
We aim to provide an Excellent Classic Care to our customers internally or externally. To enable us to do this we encourage feedback from both classes of our customers and even their families i.e. for the clients not staff members. We will acknowledge and respond to feedback both positive and negative and use it constructively to resolve any issues and to help us plan and manage our future services.
We will take complaints very seriously and will respond to any complaint in the timescales detailed in our Complaints procedures; we will investigate and will where necessary instigate referrals to relevant Professional and regulatory bodies where there is an obligation to do.